Refund and Returns Policy

Agaston Trading Solutions Private Limited, operating through https://agastontrading.com
, strives to provide customers with quality products and a smooth shopping experience. If for any reason you are not satisfied with your purchase, we offer a return and refund process subject to the terms outlined below.

1. Eligibility for Returns

1.1 Customers may request a return within 7 days from the date of delivery under the following circumstances:

1.2 The product received is damaged or defective

1.3 The incorrect item was delivered

1.4 The product is unused, unworn, and in its original condition

1.5 The item is returned with original packaging, tags, accessories, and invoice

1.6 To qualify for a return, the product must not show signs of use, washing, or alteration.

1.7 Items Not Eligible for Return

1.8 Certain items may not be eligible for return due to hygiene or product-specific reasons, including:

1.9 Innerwear items such as bras

1.10 Socks or hygiene-related apparel

1.11 Products marked as non-returnable, clearance, or final sale

1.12 Items damaged due to misuse, improper handling, or normal wear and tear

2. Return Request Process

2.1 If you wish to request a return, please follow these steps:

Send an email to support@aemircouture.com
within 7 days of receiving your order.

2.2 Include the following details in your request:

Order ID

Reason for return

Clear images of the product (if damaged, defective, or incorrect)

2.3 Our customer support team will review the request and provide instructions for returning the product if the request is approved.

2.4 In most cases, return shipping charges may be borne by the customer, unless the return is due to an incorrect or damaged product delivered by us.

3. Refund Process

3.1 Once the returned item is received at our facility, it will be inspected by our quality team.

3.2 If the return is approved, the refund will be initiated to the original payment method used during the purchase.

3.3 Refunds are typically processed within 5–10 business days after approval.

3.4 Any applicable shipping charges are generally non-refundable, unless the return occurred due to an error on our part.

3.5 If the refund has not been credited after the specified time, customers are advised to first check with their bank or payment provider and then contact us for further assistance.

4. Exchanges

4.1 We offer replacements or exchanges only in cases where the product received is damaged, defective, or incorrect.

4.2 If you wish to request an exchange for the same product, please contact our support team with the necessary details, including your Order ID and supporting images of the product.

5. Contact Us

5.1 For any questions regarding our Returns & Refund Policy or to initiate a return request, please contact us at:

Company Name: Agaston Trading Solutions Private Limited
Website: https://agastontrading.com/
Phone: +91 9667347217

Registered Address:
2nd Floor, B-215, Tower-B,
Bhutani Cyber Park, Sector 62,
Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201309, India